Business Process Managed Services

Our specific work

To meet your company’s goal, we assist you in managing your IT-based equipment and systems and allow you to focus on your key company. We deliver Total Business Process Managed Services with service coverage across Indonesia.

 

  • Field Operation Managed Services

These services support the IT Services Branch and Merchant IT Services with national staff, the performance monitoring dashboard and the IT system to support efficient operations for all of our projects.

  • Branch IT Services

Support and maintain all branch devices, such as network devices, servers, with the best device management methodology for end-user devices and their facilities.

  • Merchant IT Services

Operational EDC Managed Services for deployment, case management, and periodic visits and back office maintenance.

  • IT Operation Managed Services

These services support server and network monitoring, operating business application procedures, information and program backup, media backup management, information center co-location (hosting services), shared infrastructure capabilities with computational capacity leasing, help desk, security evaluation and reporting.

  • IT Application Managed Services

Provide Managed Services including Requirement Analysis, Application Design and Development, Application Deployment, User Training Reporting-focused on Retail Application, Financial Application, Collaboration and Customer Relationship Management (CRM).

  • Contact Center Services

The contact center with hundreds of seats has the characteristics of inbound, outbound, analytical reporting, social media, call routing, interactive voice response (IVR), automatic call distribution (ACD), call queue reporting, pick-up time, drop-out, call category distribution and on-site and off-site services to agents..

  • Mobile & Payment Services

We offer end-to-end Mobile Prepaid, Mobile Wallet, Mobile Loyalty, Mobile Coupons, Mobile Catalog, Mobile Commerce, Campaign Management, Business Analytics, Mobile Communication Channel, Mobile Customer Experience and Loyalty Management services.